Ward Kinney, Owner
I wanted to take a moment and tell you and your team how pleased I am to have Tour Tools as the system supporting our tour operator business. Fontenelle Tours has now been using the software product for eleven years. Early on, as we were learning how to best use the functionality provided, it became obvious to us that it was extremely well designed. It easily covers all aspects of our operation. The client data is comprehensive, the vendor data complete, the “tour master”, with its link to the operations records, totally encompasses all aspects of the operations. The reports offered under each of the major functions provide just the information needed. The underling data base, File Maker, is extremely reliable, responsive and delivers reports almost instantaneously. The data export functionality is well designed and easily imported into such tools as MS Excel. We frequently use this functionality to extract our traveling customers emails addresses in order to send out individual tour invitations through MS Word’s email generation capabilities. The very few times we have requested slight customization was handled very quickly with 100% positive.